SEVEN23AI PRIVATE LIMITED
CANCELLATION AND REFUND POLICY
1. Cancellation Policy
At Seven23AI, we strive to provide high-quality AI tools and services to meet your business needs. However, we understand that there may be circumstances where cancellations are necessary. The following outlines our policy for cancellations:
1.1. Service Subscriptions
- Monthly Subscriptions: Cancellations for monthly subscriptions can be made at any time before the next billing cycle. Once canceled, you will not be charged for the subsequent month, but no refunds will be issued for the current billing period.
- Annual Subscriptions: You may cancel an annual subscription at any time; however, refunds will not be provided for the remaining unused portion of the subscription. Access to the services will continue until the end of the paid period.
1.2. One-Time Purchases
- For one-time purchases of tools, services, or software products, cancellations are not allowed once the product has been delivered or accessed. In the case of an error or service issue, you may contact our support team for assistance.
1.3. Cancellation Process
To cancel your subscription or request assistance with a one-time purchase, please contact our support team via email at info@seven23ai.com. Ensure that you provide your account details, purchase information, and reason for cancellation.
2. Refund Policy
We aim to offer a fair and transparent refund process. Please note the following details:
2.1. Refund Eligibility
- Monthly Subscriptions: Refunds are not available for monthly subscription fees that have already been charged. We encourage users to review their subscription preferences before the billing date to avoid unwanted charges.
- Annual Subscriptions: Refunds are only available within 14 days of the initial purchase, provided that the service has not been accessed or used. If the service has been accessed, no refund will be provided.
- One-Time Purchases: Refunds are not applicable for one-time purchases of digital products or tools, except in cases where the product is defective or there is a delivery error.
2.2. Refund Process
To request a refund, please contact us at info@seven23ai.com within the applicable refund window. Include your account details, transaction ID, and a detailed explanation of the issue. We will review your request and respond within 5-7 business days. Approved refunds will be processed within 10 business days of approval and will be credited back to the original payment method.
2.3. Exceptions
Seven23AI reserves the right to grant refunds in exceptional circumstances, at our sole discretion. For example, refunds may be issued in cases of billing errors, product defects, or unforeseen technical issues that prevent the use of the service.
3. Contact Us
For any questions or assistance regarding cancellations or refunds, please contact our customer support team:
Email: info@seven23ai.com
Phone: +91 766 955 6665
Address: Awfis Space Solutions, 10th & 11th Floor, Paras Trinity, Sector 63, Gurgaon, Haryana, India, 122011
Effective Date: 8 December, 2023
Seven23AI Private Limited