SEVEN23AI PRIVATE LIMITED
SHIPPING AND DELIVERY POLICY
1. Introduction
Seven23AI primarily deals with digital products and services, such as AI tools, software, and subscriptions, which do not require physical shipping. However, for any physical products or hardware associated with our services, such as AI home devices or accessories, the following Shipping and Delivery Policy will apply.
2. Shipping Policy for Physical Products
2.1. Shipping Destinations
Seven23AI currently ships physical products within India. International shipping may be available for certain products on a case-by-case basis. Please contact our support team for details regarding international shipping options.
2.2. Shipping Charges
Shipping charges, if applicable, will be calculated at checkout based on the destination, size, and weight of the product. Free shipping may be available for certain products or promotional offers, which will be clearly mentioned on the product page.
2.3. Shipping Time
- Domestic Shipping: For orders within India, delivery typically takes 7-10 business days from the date of dispatch. Orders are processed within 2-3 business days, subject to stock availability.
- International Shipping: For international orders, delivery times may vary based on the destination and customs procedures. Estimated delivery time for international shipments will be provided during checkout.
Please note that delivery timelines are subject to change due to factors such as holidays, inclement weather, or unforeseen logistical challenges. In such cases, we will notify you of any delays.
3. Delivery Policy
3.1. Delivery Partners
We work with reliable third-party courier services to deliver our physical products. You will receive a tracking number once your order is dispatched, which can be used to track the delivery status.
3.2. Delivery Locations
Orders will be delivered to the address provided at the time of purchase. It is the customer’s responsibility to ensure that the shipping address is correct and accessible for delivery.
3.3. Failed Delivery Attempts
If a delivery attempt fails due to the recipient being unavailable or the address being incorrect, the courier will usually make additional attempts or leave instructions for rescheduling the delivery. In case the package is returned to us due to failed delivery, you may be required to pay additional shipping charges for redelivery.
4. Order Tracking
Once your order has been dispatched, you will receive an email containing the tracking details. You can track your order using the tracking number provided on the courier service’s website. If you do not receive a tracking number or face any issues, please reach out to our customer support team.
5. International Shipping and Customs Duties
For international orders, additional customs duties, taxes, or fees may be applicable based on the destination country’s import regulations. The recipient is responsible for paying any such fees. Please check with your local customs office for more details on duties and taxes applicable to your order.
6. Damaged or Lost Shipments
6.1. Damaged Shipments
If you receive a product that is damaged, please notify us immediately upon delivery and provide photographic evidence of the damage. We will assess the situation and may offer a replacement, repair, or refund depending on the circumstances.
6.2. Lost Shipments
In the event of a lost shipment, please contact us as soon as possible with your order details. We will work with the courier service to track and locate your package. If the package is confirmed lost, we will initiate a replacement or refund process.
7. Contact Us
For any questions or concerns regarding shipping or delivery, please contact our customer support team:
Email: info@seven23ai.com
Phone: +91 766 955 6665
Address: Awfis Space Solutions, 10th & 11th Floor, Paras Trinity, Sector 63, Gurgaon, Haryana, India, 122011
Effective Date: 8 December, 2023